Delete your PayBills account

1. Delete your account in the app

Open PayBills and go to:

Account → Delete account

You will be asked to type a confirmation word and enter your password. Once confirmed, your account is scheduled for deletion immediately.

The same option is available on the web at paybills.uz after signing in.

2. If you cannot sign in

If you have lost access to your account, email us at support@paybills.uz from the email address the account was registered with, and ask for your account to be deleted.

We will verify that the request genuinely comes from the account holder before deleting anything - deleting the wrong account is not reversible in any useful sense - and then confirm by email once it is done.

3. The 14-day grace period

Deletion is reversible for 14 days. During that time your account stays fully usable and you stay signed in - nothing is switched off and nothing has been erased yet.

If you change your mind, open PayBills and tap ‘Keep my account’ on the banner at the top of the app. That cancels the deletion immediately, with no need to contact anyone. If you can no longer sign in, email support@paybills.uz within those 14 days instead.

After 14 days the account is closed permanently: sign-in is blocked, every session is ended, and this cannot be undone.

4. What happens when the 14 days are up

Your account is closed permanently:

• Sign-in is blocked - the account can no longer be used

• Every active session is ended, on every device

• Your device push tokens are deleted, so the app stops sending you notifications

The card you paid with was never stored here at any point - card details go directly to the regulated acquirer that charges your card, and we only ever hold the card brand and last four digits.

5. What we keep, and how to have the rest erased

We are required to retain records of completed payments - the provider paid, the amount, and the timestamp - for the period set by Uzbek financial, tax, and anti-money-laundering law. This applies to every licensed payment service and we cannot delete these records on request.

Your remaining account details are kept with the closed account rather than erased automatically, so a complete record exists if a payment is disputed later. If you want them erased, email support@paybills.uz and we will remove everything the law does not require us to keep within 30 days of your request, and confirm to you when it is done.

Retained records are never used for marketing.

6. If you have a payment in progress

Deletion is refused while a payment is still being processed, so that a bill in flight cannot be orphaned. Wait until the payment shows as completed or failed in your history, then try again.

A completed payment is final and cannot be reversed by deleting your account.

7. Questions

Email support@paybills.uz. We answer in English, Russian, and Uzbek.